Guest care

Here you can find useful information about Lusso e Gusto services

Step 1 - Send us an enquiry
Complete the online form and we will start creating a proposed customized itinerary before calling you to discuss everything.
All necessary changes can be made, and nothing will be final until you are 100% satisfied!

Step 2 - Secure your reservation
Once your final choice is confirmed, we will email you a:
  • pro forma invoice for the deposit required to secure your reservation,
  • Tour Registration form to fill out.
A deposit of 20% per person is required to secure your reservation if booked prior to 90 days before the tour start date. For reservations made within 90 days or less from the tour start date, payment is due in full when you make your reservation.

Step 3 - Pay for your vacation (and get excited!)
Your reservation is confirmed! Once we have all your completed forms, you will receive your full and final itinerary, plus tips on how to make the most of your free time, and an invoice.
We accept credit card payments through PayPal, and electronic Bank Transfers. To speed up your reservation if paying by Bank Transfers, please email a copy of your transfer to or fax it to (312) 268-5422
If you need to cancel your Lusso & Gusto tour, please be aware that all deposits are non-refundable.

Final payments will be processed in the following manner:
  • 61 to 90 days before the scheduled tour start date: 80% refund.
  • 31 to 60 days before the scheduled tour start date: 60% refund.
  • 30 days or fewer prior to the scheduled tour start date: no refund.

Changing your Tour date will result in a cancellation and potentially cancellation fees. In the event of a cancellation, Lusso & Gusto is not responsible for expenses not included in your luxury Italian food and wine tour. There will be no refund for starting your tour late or leaving early.

We reserve the right to modify the itinerary according to availability at time of booking. In the event of a change, a supplier of equal or greater value and quality will be selected.
Included in the tour price:
  • Detailed customized travel itinerary
  • Chauffeur Service in private luxury vehicle for the entire tour, including transfer to and from the airport
  • The full services of Lusso & Gusto Italian office before, and during your trip
  • Private sightseeing with local English-speaking guides
  • Luxury premium accommodation in 5-star hotels or equivalent (luxury Inns), including hotel taxes and service charges
  • Handling and operational charges
  • Michelin-starred dining or equivalent, as detailed in your itinerary
  • Tour admission fees
  • All activities, as specified in your itinerary
  • Welcome gourmet gift.

Not included in the tour fee:
  • Airfare, and all related services
  • Travel insurance (strongly recommended)
  • Cancellation insurance
  • Gratuities and personal expenses
  • Meals and drinks not specified in detailed itinerary
We strongly recommend purchasing comprehensive travel insurance (including trip delay, trip cancellation, trip interruption, and baggage insurance). Health, accident, and emergency evacuation insurance are also strongly recommended.
Americans do not need a visa to visit Italy for less than 90 days. Your passport must be valid for at least three months beyond the intended period of stay in Italy. American visitors staying for less than three months will receive a stamp on their passports, serving as a “dichiarazione di presenza”, or declaration of presence - an official registration of the intended stay in Italy.
It is the sole responsibility of the tour participant to have a valid passport.
For all other non EU residents, we will provide all assistance needed with their country’s Visa request.
If you want to wake up in wine country, we highly recommend booking early – at least 90 days from when you plan to go as we want to get you the best exactly when you want it, of course so please be reassured that we will do our best to find your ideal accommodation.
From 30 days or earlier from your requested tour start date, an additional 10% will be added to the entire tour cost.